Processing Time

 

Orders are typically processed and shipped within 1-3 business days after payment confirmation.

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Shipping Methods

 

We offer the following shipping methods:

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1. Standard Shipping: Estimated delivery within 5-7 business days.

2. Express Shipping: Estimated delivery within 2-3 business days (only available in Canada).

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Shipping Rates

 

Shipping rates vary depending on the selected shipping method, weight, and destination. You can view the shipping cost during the checkout process before completing your order.

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Free Shipping

 

We offer free standard shipping on orders over $75 within Canada and the contiguous United States.

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International Shipping

 

We currently ship to select international destinations. International shipping rates and delivery times may vary depending on the destination and shipping method selected.

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Order Tracking

 

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. 

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Delivery Timeframe

 

Delivery times are estimated and may vary depending on the shipping method selected and the destination. Please note that delivery times may be affected by holidays, weather conditions, and other unforeseen circumstances.

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Delivery Address

 

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for lost or undelivered packages due to incorrect addresses provided by the customer.

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Signature Requirement

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Some orders may require a signature upon delivery for security purposes. If you are unavailable to sign for your package, the carrier may leave a delivery notification with further instructions.

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Delivery Issues

 

If you encounter any issues with your delivery, please contact our customer service team for assistance at info@vilamby.com